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Will my NBN phone work in a power outage?

It depends on the type of connection and the equipment you are using. Since NBN voice services are delivered via the internet and use an NBN box or modem/router which are mains powered, they will only work if they are connected to a back up power supply.

If you have a FTTP connection you can get a back up battery unit as part of the service which means that you may be able to continue to use the phone in the event of a power outage.

For other connection types, if you require a landline to be active at all time, for example if you are likely to need your voice services in an emergency you should consider a back up such as a mobile phone.  

If this is important, when you sign up for a new service ask the provider what options are available to you.

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