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I'm having a problem with my internet connection

There are a number of reasons why you internet might stop working. 

Start by turning your modem off and on again, to give your connection a chance to resync with the service. This will help to identify whether the broken connection is at your end, or whether there is a problem with your service provider.


If you think it is a problem with your internet service, take a look at our guide: What can I do in an internet outage.

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